English version

Last updated: 2 February 2026

 

This Privacy Policy explains how we collect, use, store and protect data when you interact with our website, including the forms and the services we provide. By using our website and submitting forms to request information, you agree to the practices described in this Privacy Policy. This Privacy Policy is intended to protect the User and is written in terms that are easy to understand.

The protection of users’ data, together with the quality of the service, is our priority. We therefore guarantee that users’ data will never be disclosed to third parties, except in those cases strictly necessary for the proper performance of the contracted service.

In the event of a booking, the data – and only those strictly necessary – will be shared with third parties directly involved in the event, such as the organiser or person in charge of an activity, the restaurant or the artist, always for the purpose of performing the service contracted by the User. We offer a level of data protection that complies with and exceeds applicable local and international privacy regulations.

  1. Personal Data We Collect

We collect data when you fill out a form on our site, communicate with us or otherwise interact with our service. The categories of personal data we may collect include:

  • Authentication and identification data: Name, email address, telephone number.
  • Event details: Date, time, number of attendees, location and type of event.
  • Event address: In the case of an at‑home show, the address is necessary in order to coordinate and properly perform the service. This information will be used exclusively for the organisation and logistics of the event and to provide you with an accurate price based on the location. The address will be handled with appropriate confidentiality and will never be used for any other purpose.
  • Additional information: Comments, specific requirements and details regarding the type of group and number of attendees.
  • Payment data: We use external payment platforms, such as Stripe and PayPal, to process payments securely. We do not directly handle payment data, nor do we collect or store information relating to users’ debit or credit cards, bank accounts or other financial data. Such data is handled exclusively by the payment platforms, which comply with high applicable security standards. For more information on how Stripe and PayPal process your data, please refer to their respective privacy policies at Stripe Privacy Policy and PayPal Privacy Policy. Likewise, in the case of payments made by bank transfer, we do not collect or store any data relating to the transaction, as such transfers are processed directly between the user and the banking institution.
  • For certain activities offered through integrated booking widgets or modules (for example, activities from the FareHarbor Distribution Network – FHDN), the booking and payment process is carried out directly on the FareHarbor platform. In such cases, the personal data entered in that form (including payment data) are processed directly by FareHarbor as data controller, in accordance with its own privacy policy, and not by us. We do not access or store card data or payment information entered in such third‑party forms. For more information, you can consult FareHarbor’s privacy policy by clicking here.

  1. How We Use Personal Data and on What Basis

2.1 We use the data we collect for the following purposes:

  • To provide relevant information: To provide you with all details and information related and appropriate to your booking request, availability and price.
  • To manage and process your event request: To confirm your booking, deliver the service and keep you informed.
  • To personalise the user experience: To tailor our offers and communications to your interests and needs.
  • To send communications: To send you information about your booking and important updates.
  • To comply with our contractual obligations: To provide the requested service.

2.2 Depending on the User’s location, the processing of personal data may be based on one or more of the following legal grounds:

  • Your explicit consent, for example, when filling in a form or accepting cookies.
  • Performance of a contract, such as managing a request or providing the booked service.
  • Compliance with legal obligations to which we are subject.
  • Our legitimate interest in operating, maintaining and improving our service, and in ensuring a secure and personalised experience.

  1. User Consent and Choices

By completing and submitting a form, you consent to our collecting, using and processing your data for the purposes described in this Privacy Policy, including sending you emails containing information solely related to the requested service and, in the event of a booking, confirmations or updates regarding the event.

  1. How We Share Your Data

We may share your personal data only with the following third parties, strictly to the extent necessary for organising the event:

  • Artists and Private Service Providers in the Performing Arts or Related Fields: In the case of a booking, we share only the information strictly necessary to perform the intermediation of our Service for the organisation of your event, with the artist(s) who will participate and the provider(s) who will collaborate in the performance.
  • Restaurants and Organisers or Activity Managers: In the case of a booking, we share only the information strictly necessary to perform the intermediation of our Service with the person responsible for the booked activity. For events that include meals, dinners or other complementary services, we may share the necessary information with restaurants or other partners who are part of the event.
  • Please note that your data will never be disclosed to third parties, except on a limited basis to the above‑mentioned parties in the event of a booking.

  1. Data Security

We implement appropriate security measures, such as data encryption and the use of reliable providers, to protect your personal data. Where data are transferred to the United States or other countries outside your country of residence in order to provide our service, we use providers that implement standard contractual clauses or other approved mechanisms, in accordance with applicable local and international regulations. However, no method of transmission or electronic storage is completely secure. Despite our commitment to protecting your information, we cannot guarantee the absolute security of data transmitted over the internet.

  1. Retention of Personal Data and User Rights

We retain your personal data only for as long as is strictly necessary to fulfil the purposes for which they were collected, or until you exercise your right to request their deletion.

Data will be deleted one month after the event date indicated in the form, or within a maximum period of ten (10) months from the date of the request. Some data may be retained for a longer period where necessary to comply with legal obligations.

You have the right to:

  • Access your personal data: You have the right to access the personal data you have provided to us through our forms and to request their rectification, erasure or portability, as appropriate.
  • Update or correct your data: If your personal information changes or you consider that the information we hold is inaccurate, you may update it.
  • Delete or restrict the use of your data: You may ask us to delete or restrict the use of your data, for example, if you submitted a request without making a subsequent booking and the data are no longer necessary for the purposes for which they were collected.
  • Data portability: You may request that we provide your personal data in an accessible format.

To exercise any of these rights, please contact us using the details provided in Section 10 (Contact).

  1. Cookies

We use cookies and similar technologies to enhance the user experience, remember preferences and analyse site usage. These include:

  • Essential cookies: Necessary for the functioning of the site.
  • Analytics cookies: For example, Google Analytics, to understand how you use the site. See Google’s privacy policy.
  • Personalisation cookies: To remember your language or preferences.

You can manage non‑essential cookies through our cookie banner or in your browser settings. Refusing cookies may limit certain functionalities.

  1. Social Media

If you choose to connect via social media, we ask you to review the privacy policies of those platforms in order to understand how your information is collected, used and shared. We are not responsible for the privacy practices of third parties.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by means of a notice on our website or by email. The most recent version of the policy will always be the one that applies.

  1. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us, Global Entertainment OnDemand LLC, 407 Lincoln Road Ste 708, Miami Beach, FL 33139 USA. You can fill out the form below with your email address and you will receive a response from our team as soon as possible. For security reasons, you must use the same email address you used when you originally requested information via form:



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